Hidajee FAQ — all your
All your answers in one place

No. Under Hidajee's policy, each person may only hold one account. If multiple accounts are found linked to the same individual, they may be closed and any balance forfeited.

KYC (Know Your Customer) verification secures your account and increases your withdrawal limits. Simply upload a photo of your national ID or passport and verification is completed within a few hours.

On the login page, Click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password — the whole process takes under 2 minutes.

Yes, though for security reasons changes can't be made directly. Contact our Help Center Contact us, and once your identity is verified, our support team will update your details.

As part of responsible gambling, you can temporarily suspend your own account. Just let our support team know and they'll deactivate it for a set period. To find out more, visit Responsible Gaming.

Hidajee supports all major payment methods available in Bangladesh. You can deposit and withdraw via mobile banking services including bKash, Nagad, Rocket, and Upay, as well as bank transfer. For full details, Payments page View.

The minimum deposit at Hidajee is ৳500. The maximum limit depends on your payment method and account verification level. KYC-verified accounts generally allow higher transaction amounts.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. During peak times, processing may take a little longer.

If your balance still hasn't updated 30 minutes after depositing, send us a screenshot of your payment via our Help Center Contact us. Reaching out via live chat gets you the fastest resolution.

Hidajee does not charge any service fees. However, your mobile banking operator or bank may apply their own charges, which are entirely subject to their policies.

Withdrawals are usually held up due to incomplete KYC verification or unmet bonus wagering requirements. Resolving either of these should allow your withdrawal to go through. If the issue persists, contact support.

Hidajee offers a welcome bonus for new members. A bonus is available on your first deposit. To see the current offer, Promotions page as offers are updated from time to time.

Wagering requirements mean you must place bets totalling a set multiple of your bonus amount before withdrawing it. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to wager ৳5,000 in total. Full details are outlined in each promotion's terms.

Share your referral link or code with friends. When a friend registers through your link and makes their first deposit, you'll receive a referral bonus. You can track your earnings from the referral dashboard.

Each bonus has its own validity period — typically 7 to 30 days. If the wagering requirements are not met within that period, the bonus will be forfeited. Always read the terms and expiry details carefully before claiming a bonus.

Cashback offers return a portion of your net losses within a set period. For example, a 10% weekly cashback means if you lose ৳1,000 that week, you get ৳100 back. To view current cashback offers, Promotions page Visit here.

Hidajee lets you bet on all major sports including cricket, football, kabaddi, tennis, and hockey, as well as lottery and virtual sports. To view all markets, Match odds page View.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment and you can bet at any point during the game. It's far more exciting than standard pre-match betting, and Hidajee delivers a completely smooth live betting experience.

Lottery page select your preferred lottery, choose the number of tickets, and complete the payment. Once the draw takes place, any winnings will be automatically credited to your account.

Once placed, bets generally cannot be cancelled. However, some markets offer a "Cash Out" feature that lets you settle your bet before the match ends — so you can lock in a partial win or cut your losses.

If a match is cancelled or abandoned, your stake is fully refunded. For parlay bets, the cancelled match is removed and the remaining selections are settled as normal. Refunds are credited to your account within 24 hours.

Yes, Hidajee uses SSL encryption and advanced security technology to keep all your information safe. We never sell or share your personal data with third parties. To learn more, Privacy Policy read here.

Go to Account Settings and enable 2FA under the "Security" section. An OTP will be sent to your mobile each time you log in. With 2FA active, no one can access your account even if they know your password.

If you notice any unusual transactions or unauthorized logins on your account, change your password immediately and contact our Help Center Let us know immediately. We'll investigate promptly and secure your account.

Hidajee operates in compliance with international gaming authority regulations. For detailed information about the platform's legitimacy and security, About Us and Terms & Conditions View page.

The Hidajee mobile app is available directly from our Platform page available for download. The app supports both Android and iOS devices. Once installed, simply log in with your existing account.

Start by clearing your browser cache and cookies, then refresh the page. Check your internet connection. If the issue persists, try a different browser or device. Still having trouble? Email us at support@hidajee.com.

Hidajee works smoothly on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome or Firefox.

In live betting, odds changing moment to moment based on match conditions is completely normal — it's not a technical issue, just how real-time markets work. Always confirm the odds before placing your bet.