Whether it's account setup, payments, bonuses, or betting questions, Hidajee is always here to help.
Whatever the issue, Hidajee's support team has you covered — seven days a week, twenty-four hours a day.
The fastest way to reach us. Start a chat from any page on the site.
FastestFor complex matters, write to us in detail — you'll usually receive a reply within 2–4 hours.
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Everything you need to know about opening an account, KYC verification, changing your password, and managing account settings.
Full details on payment methods including bKash, Nagad, and Rocket, plus limits and processing times.
Rules for welcome bonuses, cashback, free bets, and promo code usage.
A complete, plain-English guide to placing bets, understanding odds, and live betting.
Two-factor authentication, suspicious login activity, data protection, and account lock queries.
Solutions for app installation, browser issues, and pages that won't load.
Opening an account on Hidajee is quick and easy — all you need is an active mobile number. Enter your name, mobile number, and a password of your choice on the registration form, then verify with an OTP and your account is ready to go. The whole process takes just one to two minutes.
After creating your account, make sure to complete your profile. Providing your full name, date of birth, and correct address will prevent any issues when you withdraw later. Hidajee's KYC process is straightforward — simply upload a photo of your national ID or passport and verification is done. It typically completes within 24 hours.
Forgot your password? No worries. Click "Forgot Password" on the login page, enter the OTP sent to your registered mobile number, and set a new password — the whole process takes under three minutes.
Each person may only hold one Hidajee account. Creating multiple accounts may result in all accounts being closed and balances forfeited.
You can deposit on Hidajee using bKash, Nagad, or Rocket. The minimum deposit is just ৳200. After making a payment via mobile banking, funds are typically added to your Hidajee wallet within 2–5 minutes.
To withdraw, select "Withdraw" from the wallet menu, enter the amount, and provide your mobile banking number. Processing for standard accounts takes 1–3 hours. High roller members receive faster processing. Please note that KYC verification must be completed before your first withdrawal.
Placing a bet on Hidajee is straightforward. Go to the Sports menu and pick your game — cricket, football, tennis, and more. Select a match, click on the outcome you want to bet on, and your bet slip will open. Enter your stake and confirm your bet.
Odds can be confusing, but here's how it works. Hidajee supports both decimal and fractional odds formats. With decimal odds, 1.85 means a ৳100 bet returns ৳185 if you win (profit of ৳85). With live betting, you can place bets while a match is in progress — odds shift by the second, so quick decisions matter.
To place an accumulator or parlay bet, add multiple matches to your bet slip. If all selections win, your returns are multiplied — but one loss means the entire bet is lost. Start small with two or three selections to get a feel for it.
New members at Hidajee receive a welcome bonus on their first deposit. To claim it, enter the promo code in the promo code field at the time of deposit, or activate it directly from the Promotions page.
Bonus funds cannot be withdrawn directly — you must first meet the wagering requirements. Typically, you need to wager 5–10x the bonus amount. Cashback bonuses, however, have no wagering requirements and can be withdrawn straight away.
Regular members receive reload bonuses and free bets for special tournaments every week. These offers are sent by email or SMS — keep your notifications on so you never miss a deal.
Bonuses are generally valid for 7 days. If the wagering requirements are not met within this period, the bonus will be forfeited.
Hidajee takes the security of your information very seriously. All data is protected with SSL encryption and advanced firewalls. That said, it's equally important to follow some basic precautions on your end.
Never share your password with anyone. No Hidajee staff member will ever ask for your password or OTP — if someone does, it's a scam. Report it to our support team immediately. Enabling two-factor authentication adds a strong extra layer of security to your account.
Always log out after using an unfamiliar device or a cyber café. Never save your password in the browser. If you notice anything suspicious, change your password immediately and let our support team know via live chat.
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Hidajee believes betting should be a form of entertainment — not an addiction. We want you to play mindfully and within your limits. That's why our platform offers deposit limits, session limits, and the option to take a temporary break.
If you feel that betting is affecting your daily life, don't wait — reach out to our support team. We'll help you take the right steps.
Read the Responsible Gaming GuideAnswers to the most frequently asked questions in our Help Center
Hidajee's support team is available around the clock. Reach us via live chat, or sign up now and get started.